Terms and Conditions

# Terms and Conditions – Golden Ride Miami

Last updated: September 18, 2026

Golden Ride Miami is the commercial brand of **Miami Beach Tours and Services ACS LLC**, based in Miami Beach, Florida.

These terms govern bookings and services contracted with Golden Ride Miami through sawgrassmillsshuttle.miami or our customer service channels. Before booking, please also review the specific conditions of the selected service and your booking confirmation.

## 1. Transportation Services

This site offers shared shuttle service, private transportation, and group transportation to Sawgrass Mills from Miami and Miami Beach.

Golden Ride Miami also offers airport transfers, cruise port transfers, and other destinations, hourly chauffeur services, and group transportation. The specific terms of these services are indicated in your quote or confirmation.

Each reservation includes exclusively the tours, schedules, vehicles, and services indicated in the confirmation. Additional stops, itinerary changes, and extra services require approval and may incur additional charges.

## 2. Bookings and Confirmation

The passenger must provide complete and correct information, including name, contact telephone number, date of service, pickup location, destination, number of passengers, luggage, and any special needs.

A request for information or a quote does not constitute a confirmed reservation.

Requests made with less than 24 hours' notice are subject to availability and manual confirmation. If express confirmation has not been received by 8:00 p.m., Miami time, on the day prior to the service, fulfillment is not guaranteed.

Special conditions of a quotation must be communicated and accepted before confirming the reservation.

## 3. Payments

Amounts are expressed in US dollars, unless expressly indicated otherwise. The final amount and applicable surcharges are reported before completing payment.

### Shared shuttle to Sawgrass Mills

The shared service requires full payment to confirm the reservation. The 50% advance payment option is not available.

Any manually coordinated payment method must be expressly accepted by Golden Ride Miami.

### Private transportation to Sawgrass Mills

The customer can choose between:

Pay 100% upon booking.
Pay a 50% deposit at the time of booking and the remaining balance upon arrival at Sawgrass Mills, at the end of the one-way transfer and prior to the return service.

### Private transport for groups

For van or Sprinter services, the deposit and balance due date are indicated in the quote or confirmation.

Minibus and bus services require full payment one month prior to the service date, unless the quote expressly establishes other conditions. Reservations made within that period will be subject to the payment conditions indicated prior to their acceptance.

## 4. Cancellations requested by the customer

Cancellations must be requested in writing through our contact channels, indicating the name of the primary guest and the reservation number.

Lead time is calculated from the receipt of the request to the service start time, using Miami local time.

### Shared transport and regular private transport

For shared transportation to Sawgrass Mills and regular private SUV, van, or Sprinter services:

* With at least 48 hours' notice: full refund of the amount paid for the cancelled service.
* Less than 48 hours in advance: no refund.
* If the passenger fails to appear at the confirmed location and time due to reasons attributable to them: no refund.

### Minibuses and buses

Unless otherwise agreed in writing prior to booking:

* 14 days or more in advance: a 100% refund of the amount paid for the canceled service.
* From 7 days to less than 14 days in advance: a 50% refund of the amount paid for the canceled service.
* Less than 7 days in advance: no refund.

### Special vehicles and hourly chauffeur services

Specific cancellation conditions are indicated in the quote before confirming the reservation. If no different policy is established, the general 48-hour period applies.

## 5. Cancellations by Golden Ride Miami

If Golden Ride Miami cancels a service and is unable to offer an alternative that the customer accepts, it will refund **100% of the amount paid for the service not provided, including any surcharges charged for that service**.

The customer is not obligated to accept a date change, a credit, or an alternative service in place of a refund.

If the cancellation affects only a part of the reservation, the refund will correspond to that unprovided part.

## 6. Conditions of the shared transport to Sawgrass Mills

Shared transport operates with established routes, pick-up points, and schedules. Passengers must use the point and time slot indicated in their reservation.

The journey to Sawgrass Mills takes approximately **60 minutes from the time the last pickup is completed and the vehicle departs for the mall**. This time does not include the prior route to pick up passengers and may vary due to traffic or other road conditions.

The passenger must be at the meeting point **10 minutes before the confirmed pickup time**. The shared service does not include the 15-minute grace period that applies to certain private transfers.

The return times are:

* First shift, Monday through Friday: 5:00 p.m.
* Second shift, Monday through Saturday: 9:00 p.m.
* Second shift, Sundays: 8:00 p.m.

Only the second shift operates on Saturdays and Sundays.

The meeting point for the return is outside Primark, towards the street, in accordance with the booking instructions. Passengers must arrive 10 minutes before departure.

Changes to return times are not allowed on the same day.

The shared service does not operate on November 26, 2026, Thanksgiving, nor on December 25, 2026, Christmas. It does operate on November 27, 2026, Black Friday, subject to availability.

## 7. Conditions for private transport to Sawgrass Mills

Private transportation is reserved exclusively for the client and their group.

The round-trip service includes transportation to Sawgrass Mills and a subsequent pickup for the return. It does not include the driver and vehicle remaining on standby throughout the visit, unless an hourly service is expressly booked.

Schedules are coordinated in advance. The return can be scheduled until the mall's closing time. Change requests must be made at least three hours in advance and are subject to availability and confirmation.

Private pickups include a **15-minute complimentary waiting time** from the agreed-upon time. Afterward, the following charges may apply:

* SUV XL: USD 50 for each additional 30 minutes.
* Ford Transit or similar: USD 60 for each additional 30 minutes.
* Mercedes-Benz Sprinter or similar: USD 70 for each additional 30 minutes.

Additional wait time is subject to availability. For minibuses, buses, and other vehicles, the quote conditions apply.

In hourly chauffeur services, waiting time is part of the contracted time; it does not constitute an additional free period.

## 8. Passengers, luggage and special requests

The client must correctly report the number of passengers and the quantity and size of the luggage to allow the assignment of a suitable vehicle.

On the shared shuttle service to Sawgrass Mills, one suitcase of up to 23 kg per passenger is allowed. Strollers and folding wheelchairs can be transported at no additional charge, subject to prior coordination of the required space. The transport of a folding wheelchair does not imply that the vehicle allows traveling while seated in it.

For private and group services, luggage capacity depends on the vehicle and the number of passengers. Bulky or additional luggage must be confirmed before booking.

Child safety seats, accessible vehicles, additional stops, and other special needs must be requested in advance. Their availability and any fees will be communicated before confirming the service.

## 9. Changes and Additional Charges

Changes of direction, extra stops, time extensions, additional waiting, and other services not included require Golden Ride Miami's acceptance.

The corresponding charges must be communicated to the client before providing the additional service. Requesting a change does not mean it has been approved.

Passengers must maintain respectful behavior and follow the driver's safety instructions.

## 10. Vehicles and partner suppliers

The vehicle images and models shown are references for the category offered. The assigned vehicle may vary based on availability and operational needs, while respecting the confirmed category and capacity. Any change affecting these conditions will be communicated to the customer for their acceptance.

Golden Ride Miami may work with partner transportation providers to serve groups, special vehicles, or operational needs.

Operators must have the necessary permits, licenses, and insurance for the services they provide. Golden Ride Miami will remain the point of contact to coordinate the reservation booked with us and handle any issues related to it.

The involvement of a third-party provider does not eliminate the obligations that correspond to Golden Ride Miami under the reservation and applicable law.

## 11. Delays and incidents

Travel times are estimated. Traffic, weather, road closures, accidents along the way, and other external circumstances may alter schedules.

When an incident affects the service, Golden Ride Miami will endeavor to inform the client and coordinate a solution. If the company must cancel a service that was not rendered, the refund policy indicated in these terms will apply.

The passenger must provide correct information, be available at the confirmed time, and promptly communicate any changes. The costs arising from modifications requested by the passenger will be informed for their acceptance.

Nothing in these terms excludes liabilities that cannot legally be excluded nor limits non-waivable consumer rights.

## 12. Privacy

Personal information is used to manage reservations, process payments, coordinate services, communicate with passengers, and comply with applicable legal obligations.

When necessary to provide the service, relevant data may be shared with drivers, partner operators, and payment processors.

Golden Ride Miami does not sell, trade, or rent personal information.

You can find more information in our [Privacy Policy](https://sawgrassmillsshuttle.miami/politica-de-privacidad-2/).

## 13. Applicable Law and Dispute Resolution

These terms are governed by the laws of the State of Florida, United States, without prejudice to any mandatory consumer rights that may apply.

If a dispute arises regarding a reservation, you can contact Golden Ride Miami so that we can review the case and look for a solution.

When it is appropriate to resort to the courts, those of Miami-Dade County, Florida, shall have jurisdiction, unless applicable law establishes another mandatory jurisdiction.

Updates to these terms apply to new bookings. They do not retroactively modify the conditions of a confirmed booking without the customer's agreement.

## 14. Contact and Support

Golden Ride Miami
Miami Beach Tours and Services ACS LLC
Miami Beach, Florida, United States

Phone and WhatsApp: +1 786 597 2547
**Email:** [[email protected]](mailto:[email protected])
**Hours of operation:** Every day, from 8:00 a.m. to 9:00 p.m., Miami local time.

Our spoken customer service is in Spanish and English. We can respond to written requests in any language with the help of translation tools.

The site is available in Spanish, English, and Portuguese. If you find any discrepancies between versions, please contact us to clarify the conditions before booking.