HOURS OF OPERATION: 8:00 AM to 9:00 PM. EVERY DAY
Last update: September 18, 2026
Miami Beach, Florida, United States
Golden Ride Miami, a trademark of Miami Beach Tours and Services ACS LLC, is responsible for the processing of personal information collected through sawgrassmillsshuttle.miami and from our customer service channels.
This Privacy Policy explains what information we receive, what we use it for, and how you can contact us regarding your data when you request information, ask for a quote, make a reservation, or use our transportation services.
When you request information or hire a service, we may receive:
First and last name.
Email address.
Phone number.
Hotel, accommodation, address or pick-up point.
Destination and return details.
Date and time of the service.
Number of passengers.
Type of service or vehicle requested.
Quantity and characteristics of the luggage.
Special requests needed to organize the transportation.
Communications related to your inquiry or reservation.
To coordinate child seats or accessibility needs, we may request the strictly necessary information to evaluate and organize the service. Please avoid sending us identity documents, detailed medical information, or other sensitive data that we have not requested and that is not necessary for your transfer.
If you make a reservation for other people, please share only the necessary data and inform them of its use to coordinate the service.
Payments are managed through the providers and methods enabled for each reservation.
We can receive necessary information to identify and confirm a transaction, such as the payer's name, the amount, the date, the transaction reference, and the payment status.
The processing of the data you provide directly to a payment platform is also subject to that provider's privacy policy.
Do not send full card numbers, security codes, passwords, or access codes via email, SMS, or WhatsApp.
Upon accessing the site, the hosting infrastructure and the tools used for its operation and security may generate technical logs, such as IP address, browser type, access requests, and error logs.
This information can be used to maintain site operations, resolve technical issues, and prevent unauthorized access or fraudulent use.
We use the relevant information to:
Answer inquiries and prepare quotes.
Manage shared, private, and group transportation bookings.
Confirm pickup points, schedules, vehicles, and return details.
Coordinate the service with partner drivers and operators.
Send confirmations, pickup instructions, and service updates.
Identify payments, manage balances, and process refunds.
Handle requests, incidents, and complaints.
Maintain the security and functionality of our systems.
To comply with applicable legal, tax, and accounting obligations.
We do not sell, trade, or rent your personal information.
The site runs on WordPress and translation and booking tools that may use cookies or other storage technologies for functions such as maintaining a session, remembering the selected language, or facilitating the booking process.
The external services you choose to use, such as payment platforms, may also use their own cookies in accordance with their respective privacy policies.
You can delete or block cookies from your browser settings. However, blocking certain cookies may affect some site features or the booking process.
We may share the necessary information to process your request or provide the service with:
Collaborating drivers and transport operators: passenger name, phone number, pickup point, schedule, and relevant transfer details.
Payment providers: information necessary to process, identify, or resolve a transaction.
Technology providers: hosting services, reservations, email, communications, maintenance, and security.
Advisors and authorities: when necessary to comply with legal obligations, respond to valid requests, or handle a claim.
We share only the relevant information for the corresponding purpose. Some providers, such as payment and communication platforms, also process data in accordance with their own privacy policies.
We can use the contact channels you provide to respond to your inquiry and manage your reservation.
These communications may include quotes, confirmations, pickup instructions, payment information, schedule changes, and other updates necessary to provide the service.
Contacting us or making a reservation does not, in itself, constitute a general authorization to receive advertising.
If promotional communications are sent, applicable consent requirements will be respected and a way to stop receiving them will be provided.
Can you indicate your preferred contact channel? To coordinate an active service, it will be necessary to keep a means of communication available.
We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No storage system or internet transmission medium offers absolute security. Therefore, we recommend sharing only the information necessary for your request and using the enabled payment platforms for financial data.
If you believe there is a security issue related to your information, please contact us using the details provided at the end of this policy.
The retention period depends on the type of information and the purpose for which it was collected.
The criteria used include:
The time needed to handle an inquiry or complete a reservation.
The applicable legal, tax, and accounting obligations.
The existence of pending claims, disputes, or transactions.
The justified needs of security and fraud prevention.
Information should not be kept indefinitely solely for the reason of having made an inquiry or used our services.
When a justified need for retention ceases to exist, it must be deleted or anonymized. You can request information regarding the retention of your data through our contact channels.
You can contact us to request:
Information about the personal data we hold about you.
Access to that data.
Correction of incorrect or outdated information.
Deletion of information that is no longer necessary.
Stop receiving promotional communications, if any.
Specific legal rights and their exceptions depend on the regulations applicable to your case.
Before delivering, modifying, or deleting information, we may request reasonable identity verification to prevent access by unauthorized persons.
Certain data may need to be retained to comply with legal obligations, complete a requested service, or address a claim. Where applicable, we will explain the limitations that apply to your request.
You can write to us at [email protected].
Reservations must be made by adults. The site is not directed at minors.
To arrange transportation for children, the responsible adult can provide the necessary details for the service, such as the number of child seats and, where applicable, the age, weight, or height required to select an appropriate seat.
We do not request minors' information for advertising purposes.
If you believe that a minor has provided us with personal information directly without the authorization of a parent, mother, or guardian, please contact us so we can review the case and take the appropriate measures.
Our site may include third-party links or features, such as maps, mall information, payment platforms, or communication tools.
When using those services, please consult their privacy policies. This policy does not regulate the practices of external sites that Golden Ride Miami does not manage.
Our operation is located in the United States. Depending on the provider used, information may also be processed in other countries where that provider maintains its systems or operations. Data protection laws may vary between countries.
We may update this Privacy Policy to reflect changes in our services, tools, or information-handling practices.
We will publish the updated version on this page and indicate the update date. When applicable, we will communicate relevant changes and request the authorizations required by applicable regulations.
Our site uses Google Analytics, integrated via Google Site Kit, to obtain statistics on visits and interaction with our pages.
This tool may use cookies and technical identifiers to measure site usage. Google processes the information in accordance with the terms and policies applicable to its service.
We use these statistics to understand how the site is used and to improve its content and functionality.
For questions about this policy or requests regarding your personal information:
Golden Ride Miami
Miami Beach Tours and Services ACS LLC
Miami Beach, Florida, United States
Email [email protected]
Phone and WhatsApp: +1 786 597 2547
Business hours: every day, from 8:00 a.m. to 9:00 p.m., Miami local time.
We answer calls in Spanish and English. We can respond to written requests in other languages with the support of translation tools.